Self-Service Password Reset


Reduce password calls to your Service Desk by more than 80%

Keep forgetting your password? Password management is becoming more and more of a burden. 


Keeping track of your passwords is almost impossible. It is extremely difficult and made worse by corporate policy that enforces passwords to be changed every 30-60 days. This puts a burden on service desks and administrators to reset forgotten passwords. The industry analysts calculated that each password reset costs £20-30. Over the course of the year the cost mounts up as does the load on your service desk.

We have a solution to password management called FastPass which allows the end user to reset their own password by answering a few questions. Once the questions have been answered correctly the password is reset and synchronised across all systems and applications. Security can be furthered enhanced by our two-factor authentication process that uses a pin code in conjunction with the challenge/response questions.

FastPass provides support for OS/390, Iseries, Unix, Windows, SAP, Oracle and many more platforms and applications. FastPass is available on-premise or in the cloud as a SaaS solution.

FastPass customers include: BBC, British Nuclear, ATOS, Danish National Police, Carlsberg, Medical Mutual, Nyrstar, VIVO Energy. G4S, Thurrock Council and many more. 


FastPass Cloud


Reduce direct cost for password self-service in the Cloud

FastPass Cloud is an extremely attractive solution for password management. No investments, installation, or subscription costs. FastPass Cloud is charged Per Password Reset and runs on AMAZON Cloud servers world-wide.

With FastPass Cloud you only pay for successful password resets. This is very cost-effective reducing your costs to about 20-35% of the current cost to reset a forgotten password manually in your service desk. You can be up and running in a very short time. The only infrastructure activity is the installation of a gateway for your domain which will be accomplished in less than half a day.

Key benefits

The key benefits of using the secure service rather than installing an on-premise solution are:

  • Instant availability
  • No Capital expenditure on hardware or software
  • Frees up IT resources for other projects
  • No upgrade costs
  • Completely flexible terms. (pricing and usage)
  • 24x7 availability for remote and mobile users
  • System tuned for maximum performance
  • Reduces need for professional services
  • Always updated current release/features
  • Easy to expand or contract as requirements change
  • Secure system
  • Architecture with resilience and failover
  • Security
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