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Analytics definition


Business intelligence for IT


BI for IT is all about abstracting the most relevant and critical information from IT systems, applications and services and using it to enable rapid and well-informed decisions - not just for IT, but also for the business, and in terms and language that they understand. Predictive analytics delivers even more,  allowing you to see into the future, pinpointing potential issues and allowing you to accurately plan for business change.  

eMite analytics 

eMite's advanced cube-based analytics engine can connect to and analyse technical and business data from any source to highlight any abnormality and to predict future capacity, performance or breach issues. Its powerful dashboards and reports enable users to easily see what they need in order to make quick and effective decisions. eMite's advanced SLA and KPI analysis ensures that staff are well prepared to avert any potential outages or degradation which could impact the business.

Business Benefits

  • Evolve to proactive IT service management
  • Reduce critical Incidents by up to 85% in 12 months
  • Reduce service management reporting costs by up to 75% in 6 months
  • Leverage existing investments in monitoring tools such as SCOM, Tivoli, HP, EMC, Nagios & BMC
  • Right-size IT infrastructure spend with predictive and ITIL CMIS capabilities
  • Ease the pain of Regulatory compliance e.g. Basel III, SOX


eMite Features 

  • View KPI performance in near real-time
  • Advanced dashboard interface
  • Create your own advanced KPI’s with no coding
  • Link from a service-based KPI to the underlying CI
  • Manage team performance
  • Drill-though from high level to Incident detail
  • Time-based KPI’s
  • Status-based KPI’s
  • Set thresholds and events on KPI breaches
  • Automated reporting
  • Apply KPI’s to every level of the Service Model
  • Availability KPI’s
  • Service desk KPI’s
  • KPI dashboard and reports
  • Monthly calendar view/daily view
  • Conditional formatting


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