Proxima Software Solutions

Service Visualisation

Visualize the health of your critical services from multiple perspectives, reduce blind spots and deliver actionable insights to ITOps, service owners, SREs and beyond with Interlink’s Service Visualisation.

Chris Reeve, Operations Manager , Nationwide Building Society’s Enterprise Command Centre describes how Nationwide went about shifting away from component based monitoring to gaining the ability to visualize and understand service health from a business perspective.

Transform your IT monitoring landscape

Move away from reactive, technical/component centered IT monitoring to a service based, proactive and predictive position. Deliver an accurate, holistic representation of service health – connecting technology state information to its relative impact on the business bottom line. Protect service availability, from the data centre to the cloud, in shared, virtualized environments;
even at the speed of Agile/DevOps.

Single-pane-of-glass, real-time service availability views. Identify key business services at risk of failure at a glance

Single-pane-of-glass, real-time service availability views. Identify key business services at risk of failure at a glance

Automated Service Modelling – top-down service topology and dependency mapping approach

Drill down into underlying technical events – for rapid triage – reducing incident response times

Reduce the duration, frequency and impact of major incidents. Proactively remediate issues in advance of business impact

Easy to customize, web-based dashboards to support unique business and IT requirements

Service Visualisation

View service health, your way – on any device

Automated Service Reporting

Service Visualization brings with it the ability to implement automated real-time and historical service and availability reporting.

Organizations often have limited in-house developed solutions for reporting. These solutions tend to leverage data drawn after-the-fact from their ITSM tools, using spreadsheet-based outputs.

It can take around five working days to produce monthly service availability reports. This usually involves significant manual effort and a time-lag.

Automated Service Reporting Capabilities

Automatically track downtime, outages and percentage availability in both real-time and historically for any service modelled customer, business or IT service – down to technology configuration item (CI) level.

Associate service hours, holidays, planned outages, and SLA tracking criteria with service models at any level in the hierarchy are provided.

Early warning before operational targets or SLAs are breached is supported. True train of thought ‘What level of service did we provide for customers of Service ABC last month?’ reporting is supported.

The following service facts are automatically calculated and stored for each service and sub-service, based on the service model’s resident on the Interlink Software Service Visualization tool:

  • Mean Time to Repair – MTTR
  • Mean Time Between Service Incidents – MTBSI
  • Mean Time Before Failure – MTBF
  • Percentage Availability
  • Time Unavailable
  • Incident Period Length
  • Number of Incidents
  • Longest Outage
  • SLA Status (Pass, Fail)

The ability to define customer specific tracking criteria and logic to be inserted into service reports and calculations is also supported.